A curious, entrepreneurial leader with plenty of grit, analytical prowess, creative thinking, and initiative. A dynamic sales leader who elevates corporate aviation, private client, and luxury hospitality guest services to new dimensions, with emphasis on team performance to drive financial success through strategic selling and marketing, and service excellence. SKILLS & EXPERIENCE • LEADERSHIP • Driven by passion and commitment, dynamic and engaged style delivers on the service promise and focuses on the organization’s goals, objectives and financial success. • GUEST SERVICE EXCELLENCE FOCUSED • Execute with integrity, genuineness and speed to achieve the highest level of guest satisfaction. Led measurable satisfaction results internally and externally in all accounts managed. • FINANCIAL PLANNER • Achieved financial targets despite challenging circumstances. Improved year over year flow for the past years. • SMART LUXURY IN STRATEGY & SERVICE • Develop simple concepts that identify the needs and desires of the guest; deliver/execute them in a unique manner that anticipates the unspoken and exceeds the expectations and generate new revenue streams. • BRAND EXPERTISE • Creatively revitalize and grow the business by branding services and products generating top line growth, improve margins and maximize brand penetration through all available mediums. • CHANGE MANAGEMENT • Proven track record of creating a service-driven culture in positioning and re- positioning aviation and hospitality business, and retained accounts in spite of changes in management team. • TEAM BUILDER • Build on individual talents to forge teams strengths, align and engage the team with the organization’s objectives to drive financial success. • FOCUS • Luxury markets. Private Aviation. Private Client.